Return & Refund Policy

Effective Date: 7 September 2026

1. Introduction

At ARISH ENTERPRISE LTD, we want you to be satisfied with your purchase. If you are not completely happy with an item you have purchased from us, you may be entitled to return it for a refund, replacement or other appropriate remedy in accordance with this policy and applicable UK consumer law.

Company Name: ARISH ENTERPRISE LTD
Company Number: 17324487
Address: Office 1338, 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR
Contact Number: +44 7774 614578

This policy applies to purchases made directly from our store, subject to any additional terms provided at the time of purchase.

2. Your Statutory Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection law.

Where applicable, products must be of satisfactory quality, fit for purpose and as described.

If an item is faulty, damaged, incorrectly described or otherwise does not conform to the contract, you may have additional legal rights, including rights to repair, replacement, price reduction or refund depending on the circumstances.

3. Change-of-Mind Returns

For most goods purchased online, UK consumers have a statutory right to cancel their order without giving a reason.

Generally, you have 14 days from the day after receiving the goods to notify us that you wish to cancel.

After notifying us, you normally have a further 14 days to return the goods.

To exercise your cancellation right, please contact us using the details below before sending the goods back.

ARISH ENTERPRISE LTD
Office 1338, 85 Dunstall Hill
Wolverhampton
United Kingdom
WV6 0SR

Telephone: +44 7774 614578

4. Condition of Returned Items

Items returned because you have changed your mind should be returned within the applicable cancellation period and handled with reasonable care.

You may inspect goods in the same way you would reasonably be able to inspect them in a shop. However, you may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functionality.

Where possible, please return products with their original packaging, accessories, manuals and other included items.

5. Exceptions to the Cancellation Right

Certain goods may be excluded from the statutory cancellation right where permitted by law.

Examples can include:

• Goods made to your specifications or clearly personalised
• Sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken
• Goods that are liable to deteriorate or expire quickly
• Certain sealed audio, video or software products where the seal has been broken
• Other goods or services for which an applicable legal exception applies

Where an exception applies, we will make this clear before or at the time of purchase where required.

6. Faulty, Damaged or Incorrect Items

If you receive an item that is:

• Faulty or defective
• Damaged during delivery
• Incorrectly supplied
• Significantly different from its description
• Not fit for its intended purpose

please contact us as soon as reasonably possible.

Please provide your order details and, where appropriate, photographs or other information showing the issue.

We will assess the issue and provide the appropriate remedy in accordance with your statutory rights and applicable law.

Depending on the circumstances, this may include a repair, replacement, price reduction or refund.

7. Refunds

Once we have received and assessed a returned item, we will process any refund that is due.

For a valid cancellation of an online purchase, refunds will generally include the cost of the standard delivery option you originally selected.

If you selected a more expensive delivery service than our standard delivery option, we are generally not required to refund the additional cost.

Where permitted by law, a refund may be reduced to reflect any loss in value caused by unnecessary handling of the goods.

Refunds will normally be made using the original payment method.

8. Return Postage Costs

For change-of-mind cancellations, you are generally responsible for the direct cost of returning the goods unless:

• We have agreed to pay the return cost;
• The goods are faulty or do not conform to the contract;
• We supplied the wrong item; or
• Applicable law requires us to cover the return cost.

If an item is faulty, damaged or incorrectly supplied, please contact us before returning it so that we can provide appropriate instructions.

9. Delivery Damage

If your order arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and product where available.

This will help us investigate the issue with the delivery provider.

Your statutory consumer rights are not affected if you are unable to report damage immediately.

10. How to Request a Return

To request a return or cancellation, please contact us with:

• Your name
• Order number
• Date of purchase
• Item(s) you wish to return
• Reason for return, where applicable
• Photographs or other evidence if the item is damaged or faulty

You can contact us at:

ARISH ENTERPRISE LTD
Office 1338, 85 Dunstall Hill
Wolverhampton
United Kingdom
WV6 0SR

Telephone: +44 7774 614578

Please do not send a return to an address different from the one provided by us for your particular order unless we have instructed you to do so.

11. Exchanges

Where available, we may offer an exchange for an alternative item.

An exchange is subject to stock availability and does not affect any statutory rights you may have.

If an exchange is not available, we may provide a refund or another appropriate remedy depending on the circumstances.

12. Refund Processing Time

We aim to process eligible refunds as quickly as reasonably possible.

For statutory online cancellations, refunds will be handled within the timeframe required by applicable UK consumer law. Depending on the circumstances, we may wait until the goods have been returned to us or you have provided evidence that they have been sent back.

Once processed, the time taken for the money to appear in your account may depend on your bank or payment provider.

13. Promotional and Discounted Items

Items purchased using a promotional discount remain subject to the same applicable statutory consumer rights.

If you return an item from a multi-item promotion, the amount refunded may take into account the terms of the promotion, where permitted by law.

14. Items Returned Without Prior Contact

We recommend contacting us before returning any item.

An item returned without sufficient order information may take longer to process because we may need to identify the purchaser and order.

This does not remove or restrict any statutory rights you may have.

15. Statutory Rights

This Return & Refund Policy does not limit, exclude or replace any rights you have under applicable UK consumer protection legislation.

Where there is a conflict between this policy and your statutory rights, your statutory rights will apply.

16. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our business, products, procedures or legal requirements.

The latest version will display the applicable effective date.

Effective Date: 7 September 2026

17. Contact Us

If you have any questions about returns, refunds, cancellations or exchanges, please contact us:

ARISH ENTERPRISE LTD
Company Number: 17324487
Office 1338, 85 Dunstall Hill
Wolverhampton, United Kingdom
WV6 0SR

Telephone: +44 7774 614578