Shipping policy

Shipping Policy

Effective Date: 7 September 2026

1. Introduction

This Shipping Policy explains how ARISH ENTERPRISE LTD processes and delivers orders placed through our online store.

We aim to process orders promptly and provide customers with clear information about delivery charges and estimated delivery times.

Company Name: ARISH ENTERPRISE LTD
Company Number: 17324487
Address: Office 1338, 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR
Telephone: +44 7774 614578

2. Order Processing

Orders are normally processed after payment has been successfully received.

We aim to dispatch orders as soon as reasonably possible. Processing times may vary depending on product availability, order volume and other circumstances.

If there is a significant delay in processing your order, we will contact you where appropriate.

Orders placed on weekends or public holidays may be processed on the next working day.

3. Delivery Areas

We may offer delivery within the United Kingdom and, where available, to selected international destinations.

The delivery destinations available for a particular order will be shown during checkout.

Delivery availability may vary depending on the product, destination and applicable restrictions.

4. Delivery Charges

Delivery charges, where applicable, will be displayed during checkout before you complete your purchase.

The cost may depend on factors such as:

Delivery destination
Order size or weight
Delivery method
Delivery speed
Any applicable promotional offer

Any applicable delivery charges will be added to the order total before payment is completed.

5. Estimated Delivery Times

Estimated delivery times will be communicated during the ordering process where available.

Delivery times are estimates and are not guaranteed unless we have expressly agreed otherwise.

Delays may occur because of circumstances outside our reasonable control, including courier delays, severe weather, transport disruption, customs delays or other unforeseen circumstances.

If your delivery is significantly delayed, please contact us so that we can investigate.

6. Delivery Confirmation and Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

You may use the tracking information provided by the relevant delivery service to monitor your shipment.

Please ensure that the delivery address and contact details supplied when placing your order are accurate.

7. Incorrect Delivery Information

You are responsible for providing accurate and complete delivery information when placing an order.

If you provide an incorrect or incomplete address, delivery may be delayed or the parcel may be returned to us.

Please contact us as soon as possible if you realise that your delivery information is incorrect.

We will make reasonable efforts to assist, but additional delivery charges may apply where a shipment needs to be redirected or re-sent, subject to applicable law.

8. Missed Deliveries

If you are not available when delivery is attempted, the delivery provider may leave instructions for arranging another delivery or collecting the parcel.

Please follow the instructions provided by the delivery provider.

If a parcel is returned to us because delivery could not be completed, please contact us to discuss available options.

9. Damaged Packages

If your package arrives visibly damaged, please inspect the contents as soon as reasonably possible.

If the product has been damaged, contact us promptly and provide photographs of the packaging and product where possible.

We will investigate the matter and provide an appropriate remedy in accordance with applicable UK consumer law.

Your statutory consumer rights are not affected if you are unable to report damage immediately.

10. Lost or Missing Orders

If your order has not arrived within the expected delivery period, please contact us.

We may contact the delivery provider to investigate the shipment.

If an order is confirmed as lost, we will take appropriate action in accordance with applicable law and the circumstances of the order.

11. International Shipping

Where international delivery is offered, the customer may be responsible for applicable customs duties, import taxes, handling fees or other charges imposed by the destination country, unless otherwise stated during checkout.

International delivery times may be longer because of customs processing.

Customers are responsible for ensuring that products can legally be imported into their destination country where applicable.

12. Delivery Restrictions

Certain products may be subject to delivery restrictions because of their size, nature, destination or applicable laws.

If a product cannot be delivered to your chosen destination, this should be communicated during the ordering process where reasonably possible.

13. Responsibility for Delivery

For consumer purchases, we will comply with applicable UK consumer law concerning delivery and responsibility for goods.

Unless otherwise agreed, goods will generally remain our responsibility until they come into your physical possession or the possession of a person you have identified to receive them.

Nothing in this Shipping Policy limits or excludes your statutory rights.