Terms of service

Terms of Service

Effective Date: 7 September 2026

1. Introduction

These Terms of Service ("Terms") govern your use of our website and your purchase of products or services from ARISH ENTERPRISE LTD ("we", "us", "our" or "the Company").

By accessing our website, placing an order or using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or placing an order.

Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.

2. About Us

Company Name: ARISH ENTERPRISE LTD
Company Number: 17324487
Address: Office 1338, 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR
Telephone: +44 7774 614578

3. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website in a way that violates applicable laws or regulations.
Attempt to gain unauthorised access to our website, systems or accounts.
Introduce malicious software, viruses or other harmful material.
Interfere with the security or operation of our website.
Use our website for fraudulent or misleading purposes.
Copy, reproduce, modify or commercially exploit our website content without permission.

We reserve the right to suspend or restrict access to our website where reasonably necessary to protect our business, customers, website or systems.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device or screen.

We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.

Nothing in a product description excludes or limits your statutory rights.

5. Product Availability

All products are subject to availability.

If a product becomes unavailable after you have placed an order, we will contact you where appropriate and may offer an alternative, delay fulfilment where agreed, or provide a refund as required.

We reserve the right to limit quantities purchased where reasonably necessary, including to prevent fraud or misuse.

6. Prices

Product prices are displayed on our website.

We take reasonable care to ensure prices are accurate. If we discover a genuine pricing error, we may contact you before processing the order.

Where required by law, applicable taxes and charges will be displayed as part of the purchasing process.

Delivery charges, where applicable, will be shown before you complete your purchase.

7. Placing an Order

When you place an order, you are making an offer to purchase the relevant product or products.

Your order may be subject to acceptance and availability.

An order confirmation acknowledging receipt of your order does not necessarily mean that your order has been accepted.

A contract for the sale of goods will be formed in accordance with the purchasing process communicated to you.

We reserve the right to refuse or cancel an order where there are reasonable grounds, including suspected fraud, pricing errors, product availability issues or misuse of our services.

If we cancel an order after payment has been made, we will arrange an appropriate refund.

8. Payment

Payment must be made using the payment methods made available during checkout.

You confirm that you are authorised to use the payment method provided.

Payment information may be processed by third-party payment service providers.

We do not generally have access to your complete payment card details where those details are processed directly by a third-party payment provider.

9. Delivery

We will provide delivery information during the ordering process where applicable.

Delivery times are estimates unless expressly stated otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, although your statutory consumer rights remain unaffected.

If an order is delayed, lost or damaged, please contact us so that we can investigate the matter and provide an appropriate remedy.

Where applicable, goods remain our responsibility until they come into your physical possession or the possession of a person you have identified to receive them, unless the law provides otherwise.

10. Returns, Cancellations and Refunds

Our Return & Refund Policy forms part of these Terms.

For most goods purchased online, UK consumers have statutory cancellation rights. These generally allow you to cancel an order within 14 days of receiving the goods, subject to applicable legal exceptions.

You may also have additional rights if products are faulty, damaged, incorrectly described or otherwise do not conform to the contract.

Please refer to our Return & Refund Policy for further information.

Nothing in these Terms restricts your statutory consumer rights.

11. Faulty or Incorrect Products

If you receive a product that is defective, damaged, incorrect or does not conform to the contract, please contact us.

We will assess the issue and provide the remedy required by applicable consumer law.

Depending on the circumstances, this may include repair, replacement, price reduction or refund.

12. Promotions and Discount Codes

From time to time, we may offer promotional discounts, voucher codes or special offers.

Each promotion may be subject to additional terms, including expiry dates, minimum purchase requirements or product exclusions.

Unless expressly stated otherwise, promotional offers cannot be combined.

We reserve the right to withdraw or amend a promotion where reasonably necessary, subject to applicable law.

13. Intellectual Property

Unless otherwise stated, the content of our website, including text, photographs, graphics, logos, designs, product descriptions and other materials, is owned by or licensed to ARISH ENTERPRISE LTD.

You may access and use website content for your personal and lawful shopping purposes.

You must not reproduce, distribute, modify, publish, sell or commercially exploit our content without our prior written permission, except where permitted by law.

14. User Reviews and Content

If our website allows you to submit reviews, comments, photographs or other content, you must ensure that the content:

Is accurate and not misleading.
Does not infringe another person's rights.
Does not contain unlawful, offensive or defamatory material.
Does not contain malicious software.
Does not impersonate another person or business.
Is not submitted for fraudulent or deceptive purposes.

You retain ownership of content you submit, but by submitting content to us, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish that content for purposes connected with operating and promoting our business, subject to applicable law.

We reserve the right to remove content that we reasonably consider inappropriate or unlawful.

15. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, delivery services or other platforms.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for third-party websites or services that we do not control.

16. Privacy

We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

By using our website, you acknowledge that personal information may be processed as described in our Privacy Policy.

17. Website Availability

We aim to keep our website available and operating properly, but we do not guarantee that it will always be available, uninterrupted or error-free.

We may temporarily suspend or restrict access to the website for maintenance, security, updates or other operational reasons.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the above, we are responsible for losses that are a foreseeable result of our breach of these Terms or failure to exercise reasonable care and skill.

We are not responsible for losses that are not reasonably foreseeable or for matters outside our reasonable control, subject always to your statutory consumer rights.

If you are a consumer, nothing in these Terms is intended to deprive you of protections provided to you by applicable UK consumer law.

19. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, war, terrorism, industrial disputes, government action, significant telecommunications or internet failures, or disruption to transportation or supply chains.

Where such circumstances affect your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

20. Suspension or Termination

We may suspend or terminate your ability to use our website where we reasonably believe that you have:

Breached these Terms;
Used our website fraudulently or unlawfully;
Attempted to compromise the security of our website or systems; or
Otherwise misused our services.

Termination will not affect rights or obligations that arose before termination.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, website or legal requirements.

The latest version will be published on our website and will include the applicable effective date.

Changes will not affect rights that have already arisen under an existing order unless permitted by law.

22. Governing Law

These Terms are governed by the laws of England and Wales, unless applicable mandatory consumer protection law provides otherwise.

If you are a consumer, you may also have rights under the laws of the part of the United Kingdom in which you live that cannot be excluded by these Terms.

23. Disputes and Complaints

If you have a complaint or concern regarding an order, product or service, please contact us first so that we can attempt to resolve the matter.

ARISH ENTERPRISE LTD
Office 1338, 85 Dunstall Hill
Wolverhampton
United Kingdom
WV6 0SR

Telephone: +44 7774 614578

We will consider complaints fairly and aim to resolve them as quickly as reasonably possible.

24. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

25. Entire Agreement

These Terms, together with any policies expressly referred to in them, form the agreement between you and ARISH ENTERPRISE LTD regarding your use of our website and purchase of our products, subject to any additional terms provided at the time of purchase.